SHIPPING POLICY

KTVAMG is operated by Novus Commerce Inc.

We aim to process and deliver orders as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing may take longer during:

  • Holidays
  • Major promotional events
  • High-volume periods
  • Unexpected operational circumstances

Shipping Time

After processing, estimated delivery generally takes 5–10 business days.

Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier
  • Weather
  • Holidays
  • Customs procedures
  • Incorrect address information
  • Other circumstances outside our reasonable control

Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Tracking Information

When tracking information is available, it may be provided by email or through your order information.

Tracking information may require some time to become active after the carrier receives the package.

Delayed or Lost Packages

If your package appears to be significantly delayed or lost, please contact us so that we can assist where possible.

Company Information

Novus Commerce Inc.
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
USA

Phone: +1 (417) 205-8739