RETURN & REFUND POLICY
KTVAMG is operated by Novus Commerce Inc.
We want our customers to have a positive shopping experience.
Return Period
Eligible products may generally be returned within 30 days of delivery.
To qualify for a return, products should generally:
- Be unused
- Be in their original condition
- Be in original packaging when applicable
- Include original accessories and components
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Final-sale items
- Products that cannot be returned for health or hygiene reasons
- Items damaged through customer misuse
Return Request
Please contact us before sending an item back.
Your return request should include:
- Order number
- Customer name
- Product name
- Reason for return
- Photos, if applicable
Return instructions will be provided if the return is approved.
Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide photographs of:
- The product
- Product packaging
- Shipping package
- Any visible damage
We will review the issue and determine an appropriate resolution, which may include a replacement or refund.
Refunds
After an approved return is received and inspected, the applicable refund will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Contact
Novus Commerce Inc.
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
USA
Phone: +1 (417) 205-8739