FAQ

Frequently Asked Questions

How can I contact KTVAMG?

KTVAMG is operated by Novus Commerce Inc.

Novus Commerce Inc.
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
USA

Phone: +1 (417) 205-8739

How long does shipping take?

Orders are generally processed within 1–3 business days.

Estimated delivery is generally 5–10 business days after processing.

Can I change my shipping address?

Please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after the order has been processed or shipped.

How do I return an item?

Contact us before returning your order.

Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

What should I do if my order arrives damaged?

Please contact us as soon as possible and provide your order number and photographs of the damaged product and packaging.